Refund Policy

1. Overview

PipData GmbH is committed to delivering a service that meets or exceeds your expectations. We understand that purchasing a data service involves trust, and we want to remove as much risk as possible from your initial decision.

This Refund Policy applies to all subscriptions purchased directly through PipData GmbH. Enterprise plans with custom pricing may have different refund terms as outlined in their individual service agreements.

2. Seven-Day Money-Back Guarantee

If you are not satisfied with PipData for any reason within the first 7 calendar days of your initial subscription payment, you are entitled to a full refund of that payment.

• Applies to new subscribers only (first subscription period)
• Covers the full subscription amount paid
• No questions asked — you do not need to provide a reason
• Must be requested within 7 days of payment confirmation
• Your API access will remain active until the refund is processed

3. How to Request a Refund

To request a refund, send an email to support@pipdata.net with the following information:

• Subject line: "Refund Request"
• The email address associated with your PipData account
• Your USDT transaction hash (TX ID) from your payment
• The USDT wallet address you would like the refund sent to
• The network you used (TRC-20 or ERC-20)

We aim to acknowledge all refund requests within 4 business hours and process approved refunds within 3 business days.

4. Refund Processing

All refunds are issued in USDT to the wallet address you provide in your refund request.

• Refund amount: The exact USDT amount you paid (not adjusted for exchange rate fluctuations)
• Network: We will match the network you used for payment (TRC-20 or ERC-20)
• Timeline: 3 business days after approval
• Network fees: Transaction fees are borne by PipData for approved refunds

You will receive an email confirmation with the refund transaction hash once the transfer is complete.

5. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• The refund request is submitted after the 7-day guarantee period
• The subscription has been used in violation of our Terms of Service
• The account has been suspended or terminated due to abuse, excessive rate limit violations, or data reselling
• Refund requests for renewal periods (only the first subscription period is covered)
• Enterprise custom plans (unless otherwise specified in the service agreement)

6. Subscription Cancellation

You may cancel your subscription at any time by emailing support@pipdata.net with "Cancellation Request" in the subject line.

• Upon cancellation, your access continues until the end of the current paid period
• We do not offer partial refunds for mid-period cancellations (except under the 7-day guarantee)
• Your data and API key will be deactivated at the end of the billing period
• We do not automatically charge for renewal — we will contact you 7 days before renewal is due

7. Contact

For all refund and billing enquiries: